Baby Bungalow

I bought an organic crib mattress from Baby Bungalow, and when I bought it the page said that the item would ship the next day. A few days later I hadn't received any tracking info, so I wrote to them to ask if the item had shipped. I had to write to them a few times and each time all they would tell me was they they would let me know when they got the tracking info from the manufacturer. Almost two weeks later, I still haven't received any information from them, only short, rude (and I mean RUDE!) emails telling me I have to wait two weeks before they'll track anything for me. I actually wrote to the manufacturer myself and found out that the item didn't ship until more than a week after I made my order. However, that was almost a week ago and Baby Bungalow STILL has not told me that it has shipped, nor have they forwarded the tracking information that the manufactuer said they now have! Be careful about believing that items ship quickly--they don't! They advertise same day shipping but the fine print says that you have to allow 10 business days (which equals two weeks!) before they'll "track" your order! And their customer service is HORRIBLY rude so don't think you'll get any help from them if you're worried about your stuff!

Horrible customer service! They substituted a similar item for the one I ordered, without first asking, and then were rude and argumentative when I would not accept it! I guess I'm lucky that I haven't had to argue about not having their restocking fee taken out of the refund I'm receiving, but it would have been nice to have gotten a simple apology - or no substitute to begin with - than to have received an email stating that they couldn't see why the Cooshee Hybak Booster Seat wouldn't fit in my kitchen chairs if the Classic would, even though the CS rep admitted that she'd never even seen the two seats to compare! And this is the second time they've messed up my order - zero for two is enough for me. I'll choose to spend my money with companies who give me what I order and treat me with respect.